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Paul Quirk, Dipl. B.

1944 Woodgate Court
Oshawa, Ontario L1G 7Z3

Home: 905-723-3898 Cell: 905-213-1987
email:
psquirk@hotmail.com

Qualifications

  • Windows 3.x-98, ME

  • Windows NT, 2000, XP

  • OpenVMS

  • Linux

  • OS/2 Warp 3, 4

  • MacOS

  • Problem solving skills

  • Time management

  • PC hardware installation

  • Network technology

  • Technical Support

  • Data Recovery

  • COBOL

  • C, C++

  • Oracle SQL, Forms

  • JCL, DCL

  • Electronics, wiring

  • Leadership and management

  • Lotus Notes

  • Microsoft Office

  • Sun StarOffice 5.2, 6.0

Accomplishments

  • Helpware Technician, Customer Support

Assist both corporate and consumer customers of IBM U.S. with their desktop computers running any of Microsoft's operating systems and using IBM hardware.

Achieve and maintain 100% customer satisfaction levels. Customers consistently express their hapiness with the level of service and expertise delivered.

  • Programmer Analyst

Performed Year 2000 conversions on large COBOL and Oracle based systems used by Ontario school boards. Upgraded legacy text-based systems to GUI format for web deployment. Created, documented, and maintained procedures.

All systems delivered well ahead of schedule, and performed perfectly when the date rolled over. ECNO board impressed with the update of text-based terminal systems to GUI format.

  • Data Recovery

Virus had made a hard drive unreadable; hard drive contained valuable information. Utilized data recovery software to recover hard drive contents.

Valuable data recovered intact, saving the company time and money. Data recovery software and procedures implemented as standard procedure.

  • Technical Support

Support Apple Canada customers with a wide variety of technical issues with various Apple related products and software.

Received high praise from customers; promoted to team leader position.

  • Maintain & Upgrade PC's

Performed maintenance and upgrades on computers in a computer lab.

Computers continued to function day-to-day, allowing students to complete work on schedule.

  • Tutored students

Assisted students having difficulty with Information Systems program, which required time management and maintaining of a high grade point average.

Students that received my tutoring found their overall grade point average improved considerably.

Work History

Helpware Technician, CSS

IBM Canada

Sept. 2001-Present

Programmer Analyst

SRB International Ltd.

Feb. 1998-Sept. 2001

Technical Support Specialist

Apple Canada (BGI)

Aug. 1996-Jan. 1998

Hardware Tech/Programmer

Maxwell Paper

Oct. 1995-Jul. 1996

Student Programmer

EDS Canada

May 1995-Aug. 1995

Lab Technician & Peer Tutor

Loyalist College

Oct. 1994-Mar. 1996

Education



Certifications

References